Inquiry
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【Before Contacting Us】
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Subject
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Categories
Regarding Malicious Acts/Violations
Regarding GP Purchase Issues
In-app Nickname
ID
アプリバージョン
OSタイプ
システム（OSバージョン）
モデル（機種）
お客様番号（デバイス ID）
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{ "hukkyu_kisyuhenkou_check": "Yes, I have changed my device", "hukkyu_shiyoukahi_check": "I can still use my previous device", "requests_required_text": "", "category": "Categories", "description_select_category": "Please select a category", "category_hukkyu": "Account Recovery/Transfer", "description_huguai": "*We cannot guarantee that we will provide individual replies for inquiries on errors/issues.", "description_shitumon": "*We may take some time in replying to your inquiry, or may be unable to provide a reply, for cases where the answers to your question could obstruct the enjoyment of the game. ", "description_goiken": "*We cannot guarantee that we will provide individual replies for inquiries on opinions/requests. ", "description_fusei": "*We are unable to provide any replies, or disclose the results of our measures for reported content. We ask for your kind understanding on the matter.", "description_sagi": "*We are unable to provide any replies, or disclose the results of our measures for reported content. We ask for your kind understanding on the matter. ", "sub_kakin": "Regarding GP Purchase Issues", "user_name": "In-app Nickname", "hukkyu_name": "Nickname of the account you would like the transfer code for", "hukkyu_mycode": "ID of the account you would like the transfer code for", "hukkyu_kisyu": "Device you used to play the account you would like the transfer code for", "hukkyu_shiyoukahi": "Are you able to use your previous device?", "hukkyu_kisyuhenkou": "Have you changed your device?", "hukkyu_other": "", "text_kakin_ios": "1. Purchase Item Type and Price → 2. Number of Items Purchased → 3. Purchase Date and Time (Example: 01/02/2025 15:35, etc.) → 4. Order Number (10 alphanumeric digits) mentioned in the receipt email from Apple. ※If your purchase status is [On Hold], please contact us after <Purchase Completion>. → 5. Would you like the related GP/items to be credited to your account? → ※Please reply to our inquiry completion email by attaching a screenshot of the [email receipt from Apple] or your [purchase history which can be confirmed via iTunes(PC)]. ※If you are unable to receive our automated reply email, please contact us again after modifying your domain settings so that you are able to receive emails from [support@livly.zendesk.com]. ", "text_kakin_android": "1. Purchase Item Type and Price → 2. Number of Items Purchased → 3. Purchase Date and Time (Example: 01/02/2025 15:35, etc.) → 4. Order Number mentioned in the receipt email sent from Google Play. (Example: GPA.1234-5678-9012-34567) → 5. Your Google Account (Example: ***@gmail.com) → 6. Would you like the related GP/items to be credited to your account? → ※Please reply to our inquiry completion email by attaching a screenshot of the [email receipt from Google Play] or your [purchase history which can be confirmed via Google Play]. ※If you are unable to receive our automated reply email, please contact us again after modifying your domain settings so that you are able to receive emails from [support@livly.zendesk.com].", "text_huguai": "1. Summary of Issue → 2. Date and Time of Occurrence → 3. Which Screen/Place the Issue Occurred → 4. Details of the Situation *Please provide as much details as you can, including the circumstances and situation leading up to the issue. →", "text_hukkyu": "▼ Required Information 1. Livly Island ID: *Please provide the ID shown under [Submenu > Top Right] or [Submenu > Settings > Show ID], not the one you set yourself. 2. In-app Nickname: 3. Previous Device: Available / Not Available 4. Purchase History: Yes / No ■ If the previous device is available: Please contact us from that device. ■ If you have a purchase history: Please attach a screenshot of your purchase history. *Attach the screenshot to the email sent by our automatic reply.", "text_fusei": "1. Name of the user who committed malicious actions/violations → 2. ID of the user who committed malicious actions/violations → 3. Date and time of the malicious actions/violations → 4. Where the malicious actions/violations occurred → 5. Details of the malicious actions/violations → ", "text_sagi": "1. Nickname of the user who conducted the scam → 2. ID of the user who conducted the scam → 3. Date and time of when you sent the present(s) → 4. Item(s) you had sent as a present → 5. Item(s) you were supposed to receive → 6. Date and time of when you had promised to do the exchange on your Message Board → 7. Message Board where you promised the exchange Example: Let’s exchange/MY Message Board, etc. → " }