Issues and Bugs

• My island screen is yellow. What should I do?
• Why can’t I harvest fruit from my tree?
• I can’t update my profile
• The items I placed on the Hidden list are still showing
• I tried to hit the X button, but I was sent to the Transformation Potion section
• My post on the Message Board disappeared

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About Livly Island

• I want to introduce/post about Livly Island on my social media (Youtube, Instagram, X, etc.)
• Regarding inquiries
• On prohibited actions
• Recommended Usage Environment
• On uploading pictures to SNS and producing goods
• Is Livly Island a free game?

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Account Registration/Data Transfer

• How do I set up data transfer?
• I don’t know my account ID
• About transferring accounts from different OS (Between iOS and Android)
• I can't create a new account
• I've forgotten my Transfer ID and Password
• How do I withdraw from/uninstall the app?

On Purchasing GP

• Why can't I purchase paid items?
• I wasn’t able to purchase the Step Up GP during the sale period
• I received a receipt from Apple that I don’t remember doing (iOS)
• Is there an expiration date for GP?
• Is there a purchase limit based on age?
• How do I take a screenshot?

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G.L.L. Club

• I’ve got a membership, but I can’t get in/My membership didn’t renew
• How can I access G.L.L. Castle?
• How do I join/quit G.L.L. Club?
• What is G.L.L. Club Member-only Lab Work?
• What is G.L.L. Shop?
• How do I obtain size-changing feed?

General Livly Park

• I can’t rent a gallery space/I can’t display anything
• My exhibit was removed
• What is Borodo Riddle Card?
• I haven’t received the reward for solving Borodo’s Riddle

Livlies/Potions

• I can't finish the Pet Your Livly tutorial/I can't return to my Island
• I want to adopt another livly/I want more livlies
• I can’t create a Transformation Potion/I’ve lost a Transformation Potion
• Why doesn't my livly change color?
• Why are some recipe cards not displayed in the Potion Collection screen?
• How do I create potions?

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Sending Gifts/Trades

• My Trade was cancelled, but my items disappeared
• What is the Gift function?
• How do I trade?

Lab Work

• I’ve changed my Hom up, but the Lab Work won’t show that it’s ‘completed’
• I can’t get to the next step of the Newbie Lab Work
• The ‘Newbie’ Lab Work section just suddenly disappeared

Shops

• Is there an expiration date for tickets?
• What is a Soul-link Chat from Maharaja?

Play Environment

• What should I do if app errors persist?
• What should I do when the app force closes and/or is frozen?
• What should I do if I cannot update the app?
• What should I do if my device heats up/battery runs out quickly?

Settings/Others

• Regarding iOS 26 / iPadOS 26 Compatibility
• What are Friend Points?
• About Pair Work
• How can I turn off notifications from the app?
• What happens to the posts on message boards when I block another livly owner?