Help Center

◆ Business Hours
JST Mon-Fri 10:00~18:00 (Excluding weekends/public holidays/New Year holidays)

◆ Responding to Inquiries
We try to respond to your inquiries as soon as possible, but it may take some time depending on the status of your inquiry and our business hours. Please note that we cannot promise to respond to all inquiries.

◆ Automated Reply Emails
When you send us an inquiry from the app, you will receive an automated reply email confirming that your inquiry has been received.
If you do not receive this email, you will not receive a reply from our support team.

If you do not receive an automated reply email after waiting for a while, it may be due to the following reasons:

・You are unable to receive emails due to filter settings.
・You have set up a spam prevention filter that rejects incoming e-mails.
・There was a typo in the email address you provided.
・The email has been sent to your spam.
・You may need to configure settings so that you can receive emails from the domain "@livly.zendesk.com".

*We are unable to provide support on such operations and settings since each they differ for each device.