Help Center
Why do I receive a confirmation email after contacting customer support?
For security and to stop spam emails, we have added an extra step to our customer support by sending a confirmation email to the sender's email address. (As of JST 3/9/2026)
Once you have sent through your request to customer support, a confirmation email will automatically be sent to your email address. Please follow the steps outlined in the email to complete your customer support request.
Once you complete this extra step, your request will be formally sent to our customer support, and you will receive an email confirming receipt.
*If you do not complete the steps laid out in the confirmation email, then your request will not be sent to customer service.
*If you did not receive a confirmation email, please check your spam folder.
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