Help Center

If a charge error occurs when purchasing GP, the following pieces of information will be required in order to conduct an investigation into the issue.

■ Google account you were signed into when you made the GP purchase (Gmail address)
■ Order Number written on the email receipt or Transaction ID in your Purchase History.

Please make sure you provide both pieces of the above information when you contact us.

*How do I take a screenshot?

Please refer to the following method to check your Order Number and Transfer ID.

◆ Confirm your Order Number from the Email Receipt
An email receipt will be sent to your Google account (Gmail address) from the Google Play store when you make an in-app purchase. The email receipt will include an Order Number. Please make sure to provide the relevant Order Number you would like compensation or a refund for.

Please attach a screenshot of your email receipt or purchase history, as well as provide your Google account (Gmail address) when contacting us.

Your screenshot should display all of the following:
・Order Number or Transfer ID
・Order Date
・Item Name
・Price